CERTIFICATION UNI EN ISO 9001

The quality represents our fundamental marketing lever. Since 28/07/2005 Shelve belongs to a small group of companies which can boast to have gained quality certification in the sector of replication in a series of optical media - cert. n° 3711/0.

Such a certification is granted by ICIM (SINCERT licensed authority and CISQ member) and enforces the company to constantly control whether its internal processes comply with high quality standards. In other words, it means that clients' expectations and requirements as regards the quality of products and services provided by Shelve are always met.

Objectives

• To monitor and to increase customer satisfaction.
• To monitor internal processes' performance and to identify areas for service improvements.
• To monitor and to enhance outsourced processes' performance.

QUALITY POLICY

In order to support the company's growth and, at the same time, to consolidate its marketing position, in the beginning of 2005 the company's Board of Directors launched a procedure aimed at the implementation of a Structured Quality System in accordance with to the criteria of the ISO 9000. The implementation of the above mentioned management system has entailed the thorough revision of the entire company's organization; in particular, ISO 9001: 2000 based internal processes' structure has induced the company to adopt customer satisfaction oriented strategy, the main modern marketing lever.

For the company's Board of Directors, the achievement of Quality System Certification in accordance with the criteria of UNI EN ISO 9001: 2000 testifies both the company's success in implementing the new management system and the demonstration of the company's ability to maintain through time the adopted quality standards and guidelines.